Privacy Policy

Introduction

This Privacy Policy governs the manner in which Switched On World Ltd ("we", "us", or "our") collects, uses, maintains, and discloses information collected from users ("you" or "user") of the myPesa mobile application ("App"). This privacy policy applies to the App and all products and services offered by Switched On Ltd through the App.

At myPesa, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this Privacy Policy carefully. By using the App, you consent to the practices described in this policy.

Information We Collect

No SMS or Transaction Data Collection: We do not collect, store, or transmit any SMS messages or transaction data from your device. All SMS processing and transaction analysis happens locally on your device, and this information remains exclusively on your device.

User Preferences: We collect information about your preferences within the App, such as category settings, display preferences, and notification settings.

Device Information: We may collect device-specific information such as your device model, operating system version, unique device identifiers, and mobile network information for troubleshooting and improving the App.

How We Use Your Information

We use the limited information we collect to:

• Provide, maintain, and improve the App's functionality
• Customize your experience based on your preferences
• Respond to your requests or inquiries
• Troubleshoot issues and optimize the App performance
• Send you notifications if you enable this feature

Local Processing Only: All SMS messages and transaction data are processed locally on your device. We do not have access to, collect, or store any of your financial data or SMS message content.

Data Storage and Security

Local Processing Only: All SMS messages and transaction data are processed locally on your device. We do not collect, store, or transmit any of your financial data or SMS message content to our servers or any third parties.

Offline Operation: The App functions entirely offline. Internet access is only required for initial download and optional updates.

Security Measures: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure coding practices to prevent common vulnerabilities
• Regular security assessments and updates
• Optional PIN or biometric authentication for accessing the App

Data Sharing and Disclosure

We do not collect or have access to your SMS messages or transaction data, so we cannot and do not share this information with any third parties. The limited information we do collect (device information and app preferences) is not shared with third parties except in the following limited circumstances:

• Service Providers: We may engage trusted third-party companies and individuals to facilitate our App, provide the App on our behalf, or assist us in analyzing how our App is used. These third parties have access to limited non-personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety, or the rights, property, or safety of our users or others

Third-Party Services: If you choose to use optional features that connect to third-party services, those third parties may collect and use your data according to their own privacy policies. We encourage you to read the privacy policies of any third-party services you choose to use with our App.

Data Retention and Deletion

No Data Collection: Since we do not collect SMS messages or transaction data, we do not retain this information on our servers. All such data remains exclusively on your device under your control.

Local Data Control: You can manage any locally stored data in the following ways:

• Using the "Clear Data" function in the App settings to remove all locally stored data
• Uninstalling the App, which will remove all App-related data from your device
• Using your device's settings to clear the App's data

The limited information we do collect about your device and preferences is retained only as long as necessary to provide you with the App's functionality.

User Rights

You have the right to:

• Access the personal information we process about you
• Request correction of inaccurate data
• Delete your data from the App
• Withdraw consent for SMS access at any time through your device settings
• Opt out of any optional data collection features we may add in the future

Since all data is stored locally on your device, you maintain full control over your information.

Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the email address below, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this policy, we will notify you through an in-app notification or via the email address you have provided (if any) prior to the change becoming effective.

Contact Us

If you have any questions, concerns, or suggestions about our Privacy Policy or our data practices, please contact our Privacy Team at:

You can also contact us through the "Contact Support" feature within the App.

Compliance

This privacy policy is compliant with Google Play Store requirements and applicable data protection laws. It is available at all times on our website at https://mypesa.switchedon.world/privacy and within the App under Settings > Privacy Policy.